Terms and Conditions

*IMPORTANT:

Responsibility of Duties and Taxes

  1. If you order goods from this Website for delivery to an International Delivery Destination, your order may be subject to import duties and taxes. These charges are applied by local customs officials when the delivery reaches its destination country.
  2. Please note that we have no control over these charges and we cannot predict their amount.
  3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information.

This only applies only to International and Canadian orders.

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Product Return Policy 

Items ordered from the K-EDGE online store (www.k-edge.com) can be returned under most circumstances, with a refund issued in full if the item is in resale condition. Return shipping will be paid by K-EDGE ONLY in the following cases:

  1. The item is subject to conditions covered by the lifetime warranty.
  2. The item delivered was shipped in error.
  3. Situation otherwise approved by customer service.

Return shipping on items that are undamaged, incorrectly ordered, the incorrect size, color or format (Garmin, Wahoo, etc.) will not be covered by K-EDGE and is the responsibility of the end customer.

Questions regarding returns can be addressed to customer service via our contact form, or via [email protected].

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SPECIAL NOTES

K-EDGE Computer and Light/Camera Mounts

  • K-EDGE Pro Series Combo Mounts are designed to hold GARMIN, WAHOO, HAMMERHEAD, SIGMA, and LEZYNE cycling computers as well as Go Pro, Shimano, Garmin VIRB-X sized cameras and standard sized cycling lights (Light & Motion or NiteRider).
  • K-EDGE Pro, Race, Sport, MAX, and IHS mounts are designed to support only the following computers: GARMIN, WAHOO, SIGMA, LEZYNE, and the HAMMERHEAD KAROO. These co-polymer inserts are designed to break away in the event of a crash to protect the computer body and tabs. The use of third-party adapters and/or smartphones will not be covered by the lifetime warranty, unless otherwise approved by K-Edge.
  • Max Combo mounts are compatible with payloads of 123g on top (computer) and 242g on bottom (accessory), this includes Cycliq Fly12 and other oversized accessories. XL and Pro Combo mounts, 1500(C), 1505(C), 1600(C), 1605(C), are not compatible with the Cycliq Fly12 or other oversized accessories.
  • All IHS mounts must be installed using one of the three-round screw holes AND the elongated mounting slot. Failure to do so will void the lifetime warranty.
  • K-EDGE Race Series and Integrated Handlebar System (IHS) mounts are NOT compatible with the Combo Mount Interface. Installation and use in this manner will void the lifetime warranty.
  • The use of shims on any K-EDGE handlebar mount will void the lifetime warranty.

Aluminum Anodizing

  • K-EDGE has offered products in a number of colors over the years. We do our best to ensure that colors between batches are as close as possible. However, anodizing is an electrochemical process which has many variables, and there can be variations from batch to batch. Due to these circumstances, we can not guarantee that your K-EDGE products will match other anodizing finishes or colors as they appear on the physical product or on screens.
  • Please note – all anodization is subject to fade in direct UV exposure. This fading is considered normal wear and will not be covered under the K-EDGE Lifetime Warranty.
  • Modification of product finish or graphics by use of stripping solvents or chemicals will void product warranty.

Please contact K-EDGE warranty manager at [email protected] for questions or concerns. We highly suggest you follow the recommendations of the respective computer instructions that advise use of the provided tether leash.

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