If you have a K-EDGE product that you believe should be considered for warranty, please follow the steps below.
1. Contact K-EDGE Customer Service to discuss your warranty or fill out our warranty form below. Customer Service – Info@K-EDGE.com (Hours- M-F, 8-5 Mountain Time).
2. You may be asked to email photos and a description of the product warranty issue to info@k-edge.com.
We guarantee K-EDGE Products to be free of manufacture defects, to the original purchaser, for the product’s lifetime. This warranty does not cover normal wear, incorrect installation or over-torque, modification, crashed products, and use of incompatible devices.
All K-EDGE products must be evaluated by K-EDGE prior to warranty decisions being made. Dealers are not authorized to replace K-EDGE products without prior approval or evaluation by K-EDGE. Upon inspection and testing from our engineers to determine the situation, K-EDGE will choose to replace the product, repair the product, credit the account, or return the product as is.
SPECIAL NOTES
– K-EDGE Pro Series Combo Mounts are designed to hold GARMIN, WAHOO, SIGMA, and LEZYNE cycling computers as well as Go Pro, Shimano, Garmin VIRB-X sized cameras and standard-sized cycling lights (Light & Motion or NiteRider).
– K-EDGE Pro, Race, Sport, MAX, and IHS mounts are designed to support only the following computers: GARMIN, WAHOO, SIGMA, LEZYNE, and the Hammerhead Karoo. The use of third-party adapters and/or smartphones will not be covered by the lifetime warranty unless otherwise approved by K-Edge.
– K-EDGE co-polymer computer inserts are designed to hold the corresponding computers ONLY (Garmin – black, WAHOO – grey, SIGMA – red), and will break away in a crash to protect the computer body.
– Max Combo mounts are compatible with payloads of 123g on top (computer) and 242g on the bottom (accessory), this includes Cycliq Fly12 and other oversized accessories. XL and Pro Combo mounts (1500, 1505, 1600, 1605) are not compatible with the Cycliq Fly12 or other oversized accessories.
– All IHS mounts must be installed using one of the three-round screw holes AND the elongated mounting slot. Failure to do so will void the lifetime warranty.
– K-EDGE Race Series and Integrated Handlebar System (IHS) mounts are NOT compatible with the Combo Mount Interface. Installation and use in this manner will void the lifetime warranty.
– Please note, for limited edition products eligible for warranty replacement, there is a possibility that the original limited edition item may no longer be available. In such cases, we may provide a replacement with a standard version of the product. While we strive to ensure customer satisfaction, the availability of the exact limited edition item cannot be guaranteed.
– The use of shims on any K-Edge handlebar mount will void the lifetime warranty.
– Use of smartphones or other unapproved devices will void the lifetime warranty.
FOR ALL INSTALLATION INSTRUCTIONS AND COMPATIBILITY CHARTS - Click Here
*** Amazon purchases must be returned back to the original Amazon Seller for a complete money-back return. We do not accept returns purchased from Amazon. ***
AMAZON RETURN CENTER LINK